First time cruisers, we had booked and paid deposit for Marella Explorer 2, Adriatic Delights for October this year. Tried to log into "Cruise Control" to look at excursions etc. but time after time kept getting "Login failed, please check your data and try again". I could access my booking fine through "Manage my Booking" but not Cruise Control. Naturally I'm panicking even though it was 5 months away :-), how will I get my tickets, check in, luggage labels etc., bear in mind I'm used to walking onto Ryanair with hand luggage.
Anyway after emails to customer services, phone call to same and a visit to my local TUI shop all to no avail I decided to go back into Manage my Booking and go through it thoroughly and what did I find but I had omitted to put my wife's date of birth in. Corrected and saved this. Three minutes later got email confirming amendments so tried Cruise Control and yipee de doo dah straight in.
Lesson leaned, never ever forget wife's birthday. 😂😂