Hi, does anyone have any idea how to return an item purchased onboard when you are not onboard? My husband purchased headphones in March this year when on Ventura, they were very expensive and have now snapped in the middle. We have the receipt, but we have no idea how to return something when no longer on the ship. The only thing that P&O's website says is this:
Product guarantee
All the products we sell on board are genuine and come with a one-year money-back guarantee. In the unlikely event that your item develops a fault, we can offer a full refund, a replacement if it’s still in stock, or an exchange for another item. Simply show us your proof of purchase from within the one-year period and we’ll be happy to help.
This information seems a bit pointless, it doesn't tell you how or where you're supposed to show them the receipt. Just wondered if anyone has had to return something and if so, could you please help with the process because I have Googled till the cows come home, but cannot find any information regarding returns.
Many thanks for any help