ASD19001

Just wanted to see if anyone else had similar experiences or could offer advice on how to handle the situation. This is a place for reviews, so I'm sharing my experience for other people to know how NCL operates. Again, I know these things happen and I'm sure they didn't do it on purpose, but they also did not offer any kind of discount or refund for the person being downgraded. People who are considering NCL should know it is very possible you will not be given what you are promised or paid for, and they don't care.

Yes, they can access the Haven but have to go up and down the elevators to / from their room all the time. This is a family trip and we paid for the larger room so we can all be together. How can it be ok to have your room downgraded but not be offered any refund or compensation at all? How is ok for them to take this person's money and then not give what they paid for? Am I really supposed to just be ok with that?

We booked a Haven suite on the NCL Epic over a year ago along with excursions and other extras. This is rather expensive, but we have been saving for a while to make it happen. Our room sleeps 6 and we are traveling with a group of 5 adults. Everything is paid in full, and we are set to sail this week. Then we get a letter saying that the sports area and one of the clubs will be closed for renovations during our sailing. I know these things happen but still pretty annoying as these were things we were looking forward to using and were promised when we were being sold on the trip. So that was annoying but not going to let it ruin the trip. THEN, we get a phone call today saying that the sofa bed in our room is broken and can only be replaced with a normal sofa (does not open to a bed), so our room that we were told would sleep 6 now only sleeps 4. They said there are no other Haven rooms available, and they can't (or won't) move a sofa bed from another room even if there is a room that has 4 or less people who wouldn't need the sofa bed. Also, interesting that they say there are no other rooms BUT they keep sending me "reminders" that I can bid (pay extra money) to upgrade our room to the next higher tier of Haven room. They offered to give us a balcony room (not in the Haven) for the person who would have been sleeping on the sofa bed and that's all they will do. So, they are asking me to somehow choose one person from our group to get kicked out of the Haven and sent down to a regular room even though they paid for the Haven just like the rest of the group. They would not give any discount or money back even though this person would basically be getting downgraded. They would be in a room by themself while the rest of the group is up in the Haven enjoying all the extra amenities we all paid for. They specifically said the butler service would not go down to the balcony room. I was very angry, and I do hate getting upset with the guy on the phone who had the job of calling us with the bad news as it's not his fault personally, but he insisted there was nothing more they could do.