Yorkshire Mike

We booked a future cruise on QA whilst on our last QV cruise, only because Cunard have ended the future cruise downpayment scheme and now require an actual trip to be booked, and only after being given an explicit undertaking that the booking was transferable on the same conditions as many times as we wished. The trip we booked was for April 2024 so has now been cancelled due to whatever issues have delayed the new ship. Reading the notification email sent by Cunard suggested we would get a refund of the 350 dollar onboard deposit plus onboard credit to the value of 10% of the monies paid when we re-book. That sounded like 35 dollars of onboard spend gained, offset by the rather larger loss of onboard spend gained by booking onboard. So I rang Cunard to clarify. The call was taken by a very pleasant lady named Andrea who didn’t know the answer but undertook to find out and call me back, which she did. After speaking to someone more senior, she was able to confirm that should we re-book we will receive the onboard credit applicable had we made the booking onboard, and told me she had made a note to that effect on our account, but refused to confirm that in writing, and also that the onboard deposit level would not be honoured and we will need to pay whatever the going rate is if we do re-book. Simply moving the original on board booking and maintaining the commitment made to us on board is not possible as Cunard have cancelled the trip booked. If you are in the same situation you may like to call Cunard for yourself.