I created an account on the website several weeks ago, and since they use a scrolling list of years, I accidently entered my birth year incorrectly. My bad. The website will not let you edit your date of birth, instead it directs you to call 1-800-PRINCESS.
So I called to correct the issue, the operator was friendly and wanted to be helpful, but she was unable to update my year of birth. I don't know if its because she was unfamiliar with how to do it, or if it just wasn't possible for her to do it. She transferred me to OceanReady app department, and I explained my date of birth in the app was incorrect and not self-correctable. (The DOB is wrong on on the medallionclass app too.)
This is when the train went off the rails. This new operator kept insisting my birthdate was correct, and that I was just not logging into the app correctly. After about 10 minutes of this nonsense, I gave up and ended the call.
To make matters worse, I just tried to sign into the website again, and now I have to redo the registration process and my Captain's Circle membership number has changed.
I have a reservation to import, but I'm afraid to do so until by DOB is correct, doubly so because now the Captain's Circle number my travel agent has is different from the one princess.com is now showing.
So, anybody have experience calling them to correct this type of problem? Is this something I should even worry about now? Will it slow embarkation? Can I just fix this when I get on the ship and can talk to an actual human in person?