What is wrong with the cruise industry ?,just look at some of the comments made by recent customers-ports being missed from itineries,poor food,lack of service (before,during and after the cruise),just what has happened to customer service ?
Cruise lines are keen to take your money,but when they are unable to supply what you have paid for,make it almost impossible to either contact them,or to obtain a refund.
They are still producing glossy brochures,and agents still promote their cruises,but ignore all of this-just speak to people who have sailed-you may obtain a different version.
When will the Cruise industry wake up-its easier to lose customers than get new ones.
Old standards are gone,regular cruisers are now saying they will not sail again.
Has any cruise company the guts to stand up,and keep their promises about what you will receive ?
I challenge the CEO's of some cruise lines to go on one of their sailings-this might wake them up.
Take action now before you kill the industry completely.
