DontTalkAboutBruno

I've done this. More than once in the last 24 months. The supervisor comes on the phone and assign a new PCC. Gives you a name. Spells it out for you. Gives you their extension. You call. no one answers, and you leave a message and the new PCC. Then a day later you do the same. And again, and again. One assigned PCC after not responding by email for a few weeks. I called and got a message that they were on vacation. Another time, that they were on a personal leave of absence. Another time, their hours were limited to x and y and z for the next week.

Never heard anyone, on Cruise Critic, ever doing this. Can one do this online, within your booking, or must one call? If calling, what number to you use to place this "hold" on a booking. Cuz, I sense, hundreds of HAL cruisers, may doing this like immediately.

Anybody leaving messages for their PCC and not hearing back from them for a week or more ...or never?