This is GREAT news. It almost sounds like my phone call. Without looking at my original post, I think I explained I had to call more than once and it involved being placed on hold and having the rep talk with a Supervisor.
Don't know why it's so difficult for them to downgrade the drink packages given the fact that Zero Proof is less costly for them. I wasn't asking for money back for the reduction as the classic drink plan was originally included.
In any event, YES, for us non-alcohol-consuming passengers, it's great to have the ZERO option that gives us a wide array of premium drinks at our disposal. We are going for the San Pellegrino and Vitamin Water.
Have a great cruise!