We booked our cruise several months ago to visit western Europe over 10 days on the P & O VENTURA. We particularly spent a lot of time selecting our cabin on C deck due to the bigger baloneys & paid the full asking price. We get notified 1 week before we go that they have moved us to another deck - this being A. P & O have decided to take out Deck C for COVID reasons!!!. Covid was around when we booked this & P & P knew that it would have to take out rooms or a deck - so why did they not anticipate this & not advertise the rooms as available. P & O have offered no compensation, not even an upgrade to the room as none are available - surprise, surprise, with only a week to go !!!. We are absolutely disgusted by the lack of sympathy & thought by P & O. How do they expect to get returning customers. If this is not resolved, I will take this to the highest authorities possible - P & O do not care about what people think. We could have gone for the fee saver & have the deck & cabin chosen for us via P & O but we chose "Select Price" & paid extra so that we could chose our room - this we paid extra for - what was the point when P &O decided themselves. You would think we could have the extra funds we paid reimbursed - not according to P & O "Guest Services".
Moral of this rant - do not pay for extra's & expect your wishes to come true.
