ernin

Yeesh. Okey dokey. I completely agree that the trip is not the most important thing in the world, but it is also not unreasonable for customers of a company to expect clear communication about a trip they have spent a lot of money on. More than one thing can be true at the same time.

HAL couldn’t give me any new info this morning and told me to call back after their west coast offices had opened. However, my app is now showing Sydney and Charlottetown as port stops again, but with different call times. Clear as mud! 🙃

The Port Charlottetown website and social media accounts all say the port is closed to cruise ships through at least Friday. Agreed that I would be fine with other ports at this point. I know HAL can’t predict everything but some clear communication about what they intend to do would be appreciated as we approach departure. I am speaking with them again this morning and will let you know anything I find out.

I received an email this morning from HAL saying that our itinerary had changed. The only change was that we were now scheduled to leave Charlottetown at 3pm on October 6, rather than 6pm. After seeing qoap24’s posts, I checked my Navigator app. It shows at sea days for October 5 (formerly Sydney) and October 6 (formerly Charlottetown). Weird, because that is not consistent with either the notice I received this morning or qoap24’s app. I called HAL and was told their records match our original itinerary, with the slight change in the Charlottetown departure time that I received earlier. I was advised to check back tomorrow.