Mertonox

Luckily it never got that far, my GP rang me on Friday, the day before we sailed and gave me the all clear to travel and I asked him to not bother with filling in the form.

All sorted! Just an hour or so after I had finally cancelled, I had a call from my GP with the news that the scan had not shown any thing serious, I had an infection that could be treated with antibiotics. So a quick call to P&O and they kindly uncancelled the trip. Then on to Staysure to notify them of the condition, and £10 for admin later we are back in business. Can I just say thankyou to P&O ( no longer disappointed) and a bigger thankyou to the NHS, from the emergency doctor on Tuesday night to my own GPs and the Churchill hospital for turning everything around in just three days.

Yes the policy is still active and I am in the process of making the claim, fingers crossed.

Yes, the cruise is with P&O and yes I have spoken to them and Staysure.

I think I need to explain a bit more about my experience. I have an annual policy with Staysure and have gone through medical screening for several other conditions which are covered on the policy, at quite an expense! However, this latest episode is entirely seperate. It came on suddenly and required emergency assessment. The following day my gp arranged for a ct scan which was carried out the following day (two days before departure) My results of the various test scans etc will not be in until next week so going on a cruise for fourteen nights was out of the question as I would not be covered by insurance as the condition was undiagnosed and therefore I did not have a specific condition that could be included in medical screening. I have spoken to Staysure and have the claim forms (11 pages) to fill in. I will also need a letter from my gp declaring that I had been advised not to travel but if all the test etc come back inconclusive, will my gp then be able to truthfully say I was unfit to travel?

Really disappointed with P&O, I have a medical condition that arose out of the blue four days before we were due to sail. I have yet to recieve a positive diagnosis and still need further test to determin the condition, so it would not be covered by travel insurance. As P&Os policy is not to let you sale without insurance, I'm stumped!! I have spoken to P&O and am told that their policy is that I will not recieve a refund of any kind even on the shore excursions we had booked. No offer of future cruisecredit, nothing. We have sailed with P&O many times, this is our second this year with another booked for next May. I wish they realised that loyalty counts bothways and this episode has left me wondering if I would book with P&O again.