I suppose I'd appreciate it if HAL acknowledged the reality of the situation from our perspective instead of implying that we created the issue. It completely ruined our vacation. Not for anyone here to worry about, but I'd like to understand others experiences. I've never encountered this before.
I'm sorry you experienced that but am glad that RCI took care of you. I don't think that people realize what a severe disruption this is to the experience. I hope that all of the nasty critters were left behind when you disembarked!
Hello and good day! Yep, new poster but long time lingerer. Why should that matter? I've used this forum pretty extensively to research my cruises but never had a reason to post before. Is it okay to ask a question here, or are there conditions?
I suppose it is but it's unlikely. No problem at home, no hotel en route, and no bites appeared until day four. I realize that these things can happen. I'm really just curious as to whether this is an isolated incident or a wider issue.
Sure I did, but that doesn't have anything to do with my question. I genuinely would like to know whether others have experienced this and what the response was.
For context, we discovered actual bugs in the bed on day four of the cruise which is also when we initially identified bites. They're continuing to develop. Presence of bed bugs was confirmed.
We were on Nieuw Amsterdam. I've never encountered this problem before in my life. I certainly don't expect bed bugs but at the same time was shocked when they said they've never before had them. Hard to believe.
I'm curious to hear from anyone who may have encountered bed bugs on HAL. We have unfortunately had that experience and are distressed and disappointed in their response.