I booked a cruise last August, and the Princess agent was amazing. Subsequently, I booked another cruise for myself and two guests. I am looking forward for two more cruises in 2023. All because of the customer service.
The DISCONNECT.
During that first cruise the ship’s doctor quarantined me to my room with Covid, with and additional quarantine of one week in Canada. I was told onboard ship my hotel and meal expenses would be paid. I trusted the information I received and after that I continued to sail with Princess.
4 months later my covered expenses have not been reimbursed. Princess directs me to AON Affinity. A company if their choosing. For 4 months AON states they are overwhelmed, and cannot provide any information beyond that. I have no contract with AON Affinity, but Princess does. When I called Princess, twice they said they would get back to me., and never has done so. My Princess agent had also tried without success. Yesterday I called Princess a 3rd time and asked to speak with a Princess rep who works with AON and/or claims.
I was told that department does “not speak” to customers. Unbelievable! I explained my contractual relationship and promises of reimbursement were all with Princess, how can it be that Princess will not contact their vendor (AON Affinity)?
Anyone out there have a Princess contact, a person in management I can contact.
Any passengers out there who had success and received a reimbursement thru AON Affinity, I would like to know if there is hope. Hope many month, 4, 5, 6 months????
