Viking-nightmare

Thanks all! They are on the phone trying! We are on our own cruise in the Caribbean about to do a shore excursion. Will update this thread if they can get a resolution.

That is the thing, I am sure buried within the fine print Viking is within its rights, but how horrible! If they can’t get anywhere they will have a lawyer review everything, but who wants to be a legal expert when trying to book a vacation in order to not get taken to the cleaners? They thought they were being careful buying the insurance. They even rebooked their flights before the storm trying to make sure they could leave on time, but flights were cancelled anyway. so just be warned, don’t trust this company! Have your lawyer review everything first!

Thank you Linda! I sent them this info. Their Christmas Eve and Day were spent on this and all day today they were on the phone not getting anywhere with customer service. I am really hoping they can get some kind of resolution. This is their first time trying to travel since Covid and they are in shock!

Hi, My parents have an AUS and NZ cruise booked from Christmas to past new years. It was going to be their first trying with viking and first time to that part of the world. They were so excited. They flights were also booked through Viking and they had purchased additional insurance. Due to the Winter Cyclone in the US their flights were cancelled. They then could not contact Viking due to the office being closed for Christmas. The emergency number said they could not get flights rebooked. Now they are on the phone with customer service and are being told that they can’t get flights, can’t get a refund, can’t be given any credit, and the insurance is saying it does not cover this scenario. At this point they feel scammed out of an enormous amount of money with nothing to show for it. They thought viking was a high end line but are left with nothing and no recourse. Does anyone have any contact for someone at Viking that can make this right? At this point I just have to warn everyone to read through all your contracts you sign with Viking carefully because they are the kind of company that will trick you out of your money and not deliver anything back. Be warned! I am happy to provide more details, but would have to ask my parents. No doubt it is my parents “fault” for giving this company their money, but they are absolutely devastated over Christmas. What a shame!