I agree totally! We are booked and paid for in full with a premium package for a September 2023 cruise. As we have 2 special occassions while at sea, I went to the app and tried to reserve 2 nights specialty dining for 3 parties (6 people) and would have been charged $480 if I had clicked on reserve. Since I've already paid for the premium package when we already paid for them as part of our premium package. I just have an issue with paying for something in advance when I've already paid for it to get a refund in 9 months.
I entered a CS chat and they basically said 'sorry, but no worries. . . you will be refunded OB'. . . this made no sense to me and I've seen several boards where people either never got their promised refund or had to jump through hoops to get it. I said this seemed unreasonable as I already paid for it and was not being asked to pay for other perks that came with the package (ie. . .wifi, exercise classes, thermal spa etc) I was only asked to pay for SD. After some back and forth they put it a ticket on my behalf that should show the dining credits. I'm a little disappointed that wasn't the first response. . .but they said to check the app in 3-7 days for the credit/reservations.
I'll keep you posted if it was successful.
