My departure date is Feb 11th.
The original booking we had was for 6 locations in Norway in 2020. Rebooked to 2021. Rebooked to 2022. Rebooked to 2023. The itinerary was changed this past October to remove two locations in Norway and add Ijmuiden, Netherlands. I wasn't happy about that change because this was supposed to be a trip to Norway, but OK, we've been planning this trip for several years at this point. We can be flexible.
The first notice I received of any delay is from 5:06pm EST today, 24 hours from my departure time. Two more locations in Norway dropped, and we'll be in a hotel in London for two nights.
I've been on the phone with Customer Service and Customer Relations. I was told I can either forfeit everything or go and then complain when I get back. Customer Service told me they can have a manager call me back Monday, but if I don't depart tomorrow then I forfeit. No other options.
Refunds for events already planned and paid for in the dropped locations will be issued as shipboard credit, which is forfeit at the end of travel. We had a surplus of nearly $3k in shipboard credit *before* this, so that is meaningless to me.
What Viking is offering is not acceptable. I understand that they cannot control the weather. They cannot control a pandemic. But they can control the relief they offer to guests that were anticipating the cruise that was sold to them. Go on a trip that is not the trip you wanted nor planned nor booked, or forfeit everything.
Completely unacceptable.