daveflorida97

Read my review I posted today on the Carnival Pride just got off the ship. I hope all goes well for you but be ready for something like this.

My wife and I just return from the worst cruise we have experienced on Carnival Cruise Line nothing compares to it. I will give you a brief synopsis of our Carnival Pride vacation. Arrived on Feb 26, 2022 for 6 days. Once on the ship we wanted to sleep after a long day. We both laid down in the bed, it felt like we were on steel bars. I pulled back the covers on the freshly made bed to discover both mattresses were so bad. Take a look at the pictures below, this wasn't an honest mistake by Carnival staff but outright neglect by our Stateroom Attendant Syarif. I called guest services dept along with housekeeping. 30 minutes later Floor Supervisor Laura arrived. She looked at the bed and related there's no excuses, she would take care of it immediately. We waited in our room 3 hours nothing was done so I contacted both departments again. Floor Supervisor Laura came back and explained there were no extra mattresses on the ship. She explained the ship was going to dry dock in a few weeks these items weren't being replaced by Carnival Cruise Line. She would have to take them from another room. After the ship sailed, she would be able to see what cabins were available. Guest Services Daniela came to the cabin and confirmed the mattress condition along with the smell coming from the air-conditioned vents. (it smelled like stagnant water or used baby diaper). Someone from the mechanical department responded and sprayed air freshener into the vent. That smell continued for 3 days before it was corrected. 6 hours after requesting help the new mattresses arrived it was almost 8 pm. We went to bed when morning arrived, I asked my wife does your back hurt she confirmed it did. I pulled the covers back and put about 40-50 lbs. pressure on both mattresses my hands went right to the streel supports under the mattresses. I went to guest services after taking pictures/ video of the replacement. I contacted Guest Services Supervisor Daniela again. Showed her the pictures/video. She told me I couldn't be moved to another cabin because ship was sold out all empty cabins were for customers joining the ship in our next port. She also told me there are plenty of mattresses in storage no mattresses were removed from another cabin. I told her who's lying to me you or the Floor Supervisor somebody isn't telling me the truth. I want to add Daniela wasn't friendly at all, just cold, never smiled or apologized for what happened. She said it would be taken care of, don't worry. The 3rd set of mattresses arrived on day 3 of the cruise they were as hard as a rock but I wasn't going to complain it didn't seem to rectify anything so we just sucked it up. The good thing the smell was now gone from the room. While speaking with Daniela at her request on day 4. She asked what would you like us to do for you. I told her use your judgement and let me know. She ordered a commentary bottle of wine for dinner (I don't drink wine). She then offered us 1 person free at the steakhouse since they were limited to $50 maximum. In the end we order surf & turf at our regular dining table. The lobster was about 3 inches long. It was just not going our way on this cruise. In closing look at the pictures and be glad it wasn't your vacation. This cruise was the worst experience we have had with Carnival. David & Joy Cabin 4200