Maggienc6009

I am disappointed and sad about the Iceland Cruise. There are, as you pointed out, work and improvements that need to be done. We chose the destination and really didn’t see Iceland. We saw Acurfjordur/Northern Iceland. The rest I saw from the bus going to the airport. I do not understand how NCL didn’t know ahead of time that Isofjordur was not able to accommodate arrangements/commitments made for the ship to dock there. What is the real story? Did NCL chose not to inform us ahead of time? Something is very wrong! If anyone has any different information, I would love to know OR correct me.

I just finished reading reviews of the Prima and am so upset that the reviews are sooo bad. The design of the ship doesn’t sound customer friendly at all nor can they handle the number of people/capacity. We got the premium drink package, extra specialty restaurant meals. The reviews consistently complained about too few bars and those didn’t have full selections. What recourse do we have for our upcoming transatlantic trip to Iceland? Can we downgrade our drink packages? Can we cancel due to poor reviews? (I know the answer but….). How can we find out the occupancy of the ship to date? Any suggestions?

I’m cruising on NCL Prima. They offered an upgrade via a lottery//auction. Does anyone know the likelihood of being upgraded via this method?