My wife was diagnosed with a rare life- threatening cancer after initial deposit & full payment was made. We followed Royal Caribbeans requests for information, but a full refund was not endorsed, no reason was given for this. Our communication was clear, "We have attached a letter form the Cardiologist to cover the detail I was asked to supply and would like to request a Medical Waver and have a refund for the $634 applied that was not refunded. Their response was "We regret to advise that after review of the guest’s request, we are unable to offer a total refund or compensation for the reservation in reference". Note: response delays were covered by this statement- " We would like to give you our apologies because of the delay that this email took to be addressed, regarding your request, ".
Is this really how cruise operators should treat potential customers who are suffering enough without having to go through this type of rejection?
