Hi,
We are sailing on Royal Caribbean, quantum of the seas, 12 April 2023, and then enchantment of the seas, 30 April 2023. We were looking at the specialty dining restaurants and the packages, but I have a question around what the inclusions are.
It states on the inclusions for the 3,5, 10 day specialty packages..” for à la carte pricing, you will receive a $20 food credit”
I rang Royal Caribbean today and had a customer service rep who really had no idea. My question was if we are paying for example $300pp for a 3 night specialty dining package and the restaurants we are going to are all à la carte – does that mean we would only receive $20 towards those meals and have to pay the rest of the bill ourselves on top of the speciality package rates? This makes no sense as it would mean you’re paying $300 per person for 20×3 dining’s which equals $60 so it wouldn’t be worth your while. He said yes that is what it meant that you would only receive $20 credits for any restaurants with the à la carte, but he had to go away put me on hold and was reading up on it so he actually had no product knowledge.
Can anyone please advise – it doesn’t make sense you would pay $300pp for a dining package and only get $60 in credits and you had to pay the rest yourself? The rep had to be wrong but it doesn’t explain what is meant in the inclusion about the $20 credit. Many thanks