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I'm glad to hear things eventually worked out for you but, I agree, their customer service is really terrible. As difficult as that sounded, it's comforting for me to hear although I've been waiting eight months now so I'm not optimistic. The amount of frustration they impose on their customers cannot be compensated for in dollars.

Oh my god. We are living parallel lives. haha. That is exactly what I've been going through. Holland America customer service has been really horrible. I'm done with them as well. It's important that people learn about a company's behavior beyond the cruise itself because these deviations can happen to anyone. If you make any progress, please share on this thread. I will do the same.

This is the response I was hoping to hear. I'm very happy for you and am now a little hopeful. On the other hand, my request submittal was in July. They've gone as far as to send me an email saying that I was approved and should be expecting a check but that was many, many months and phone calls ago. Thanks for the encouragement.

You are correct. I started feeling symptoms on disembarkment day and I requested a test because I knew if I tested after I got of the ship,Holland America might not feel accountable for my isolation. I was actually fairly confident that I did NOT have COVID as my symptoms were very mild. Of course, I was wrong. In hindsight, I should have tested after getting off the ship so I could execute the isolation on my own terms. That is, not in a $4000 hotel. But I never dreamed that a large corporation like Holland America would not follow up on their commitment.

Sounds like this is their method of operation. Commitment with no execution. It gets us off their case while we're in front of them. Same for the way they respond in their emails and phone calls. It's nine months later and a recent email response said that it should take 6-10 weeks from time of submittal. Very disheartening. Phone calls are always responded with the same placation of "you should get it soon". I've made about a dozen contacts (many hours of waiting on hold) and understand that they have probably have no intention of following through.

I considered that but I'm not keen on trying to recover the money indirectly like that. Not sure why. Maybe I don't want to compromise my ethics just because Holland America is.

Yes, That was a condition of the reimbursement. The insurance company disallowed it because it was not directly associated with the cruise. It was a Canadian government requirement. (*rolling my eyes. lol)

The letter said "reimbursement" so I would assume cash since I paid cash. I have to say that after this experience, I prefer not to do business with Holland America again so FCC would be undesirable. I cannot trust them.

I will try that writing their president or some executive. I would hope ethics would be a company value. It would have been much better if they never committed to reimbursing because I could have taken different actions. Like stay at a cheaper hotel.

I contracted COVID on an Alaskan cruise on the ms Koningsdam in June of 2022. At the time the Canadian government required a 10 day isolation period which I completed in a Holland America designated4 HAL COVID letter.pdf hotel in Vancouver BC, incurring a $4000 USD bill. In a letter to me, Holland America promised to reimburse the cost as well as paying $100 a day for food. But here I am nine months later and nothing despite dozens of emails and phone calls requesting status. All communications were met with "be patient" or "its in work". At this point, I've lost hope and am deciding if I should sue in small claims court. I'm trying to determine if Holland America made the commitment as a term of the sale of the cruise, Has anyone else had a similar this experience?