MariLoui

In April when our final payment was due for our first two cruises scheduled for September, our travel agent was unable to log on to the Azamara website, contact Azamara by telephone, nor was she able to reach the Azamara rep. I tried to log on to my account, and was informed that I did not have an account; I could not reach Azamara by phone either. When I checked our flights, one still existed but the other did not. This continued for some time. Our travel agent finally got in touch with the rep, who said, "pay your money and have faith. All will be well". I read the various comments posted on Cruise Critic at the time. We decided to bail on all 4 cruises we had booked (2 in 2023 and 2 in 2024). It took 2 months to get our refunds (we did get them though). It is just too much money involved! We have now booked on Oceania.We are glad we cancelled. I would think that most of the people who have cruised with Azamara in the past few months had booked their cruises before February when all started to go wrong. I cannot believe the ineptitude in operations and public relations! I think that something dire happened the Azamara database and they lost everything and are having to start from scratch to rebuild (not easy). I am glad that most people still seem to have a decent on board experience. It may be that the problems with shore excursions are due to the problems with the database. Best wishes to all.

I am very glad to have read all the postings and as such we are cancelling our 4 cruises before the final payment deadline next week. I regret that we will not be able to take these cruises as we were looking forward to them very much. I have received no notifications of any kind. I do not have multiple profiles as my profile was created recently. I cannot access my account and am told to create a new account: I will not do this. What has happened to my data? Is it secure or has it been hacked? I would like to know how creating a new account would help when they say I have no account. My air reservations are screwed up. We booked through a travel agent and she has had difficulty contacting her rep. When she finally did so, he just said be patient and all will be resolved. The reason I booked with the travel agent and included the air was so that all would be taken care of and I would have no worries and no stress. The opposite has occured. Since the transition took place in late February and all is still a mess, the incompetence of Azamara is impossible to ignore.

Thanks, I have posted on the Azamara forum. Not sure about the account numbers.

We are booked for 4 cruises with Azamara. Azamara has indicated that they are in the process of a substantial IT upgrade. My account no longer exists and I cannot access anything on line. No one will answer the phone. It seems to me that when one does a upgrade they ensure that clients are still able to access their account and information. This is gross incompetence. Any experiences or comments?