I gave it another 2 tries, first I was on hold for 22mins then one ring followed by silence (about the 3rd time that's happened today), second and my FINAL try, again on hold for around 25mins but a miracle happened and someone answered!! I have to say the poor girl sounded absolutely fed up. 😒 She was still polite and helpful but I could hear in her voice that she was ready to call it a day!! I certainly wouldn't want to be the one answering these calls, not all people are patient and polite so I'm sure she's had her fair share of rude people today!! 😬 But I kept at it and succeeded!! Mums off the hook but I may need those paracetamol!! 😵💫😄