We recently stayed in Suite 2416 onboard the Panorama. The room is located directly below the main restaurant’s dish pit. There is loud banging and clanging all day and night. You could even hear it with earplugs in. Don’t recommend booking this room.
So we made a formal complaint and a supervisor came to our room and agreed that the noise was excessive. We asked to be moved to another suite, but there were none available. Guest services offered us a balcony room, but no reimbursement at first.
We continued to press for reimbursement and the offers came as follows, first they offered $150 credit and to change our room, we declined and asked for the difference in prices paid from the suite to a balcony ($798). They said no, we asked to speak to the Hotel Director. They then came back with $300 credit. We declined. They then offered $500 credit. We declined. Lastly they offered $500 account credit and $150 shore excursion, if we stayed in our room. We accepted. So basically we had to endure wearing earplugs at night, but we got the suite for free.
Advice, don’t take their first offer they have a lot of maneuvering once you get higher level management involved in your complaint.
