ericapearl

Newest update: So NCL Air has still not rectified their "phone issue". Hint to all callers: If you call and get music for the hold, HANG UP. You are in a non-monitored queue! The Air queue that works has NCL advertisements throughout the hold time. After wasting 2.5 hours today I called again on my husband's phone and got in the correct queue finally and was told that they are still working on getting the phone issue fixed! As far as our flights go...no luck so far. I was told to wait 2 more weeks and call back for the status. *SIGH*

Update: Tried emailing and got a canned email response to call them directly. So much for that route! On hold again, up to an hour this time, so far.

Update #2* So I used my husband's phone to call and got through almost immediately. I was told by the NCL rep that they are "aware of the phone issue". *Sigh* I was also told that they would be issuing new air itineraries in the next thirty days for us. That;s 18 days from the sail date so I sure hope that they come through with a correction! I will update when or if something changes.

I've been on hold for over 3 hours this morning. To the "Premium Air " department.

Update* Been on hold for over 3 hours. You've got to be kidding me. This is ridiculous.

So frustrated. I've been on hold for 2.5 hours so far with the air reservations for NCL and am just getting more and more worked up. My husband and I are in the same stateroom, same reservation number, same airport, etc and NCL booked us on different airlines for both legs of our Alaskan Cruise in July. I read the terms and conditions for NCL promotional air offer, and it clearly states: All guests booked within a singular reservation will be booked on the same flight. Has anyone here had any experience with this?