I've read through this particular blog as I had placed a deposit back in 2021 for Azamara's 2023 Australia cruise during the Xmas/New Year's eve holidays. I've received the two msgs from the company about their IT issues but at this point if Azamara and RCI have yet to sort out the data, I'm hesitant to proceed w/the cruise and it's also my first w/Azamara cruise line. I've been on Celebrity for the past decade or more but wanted to be in Sydney for New Year's as it's been on my bucket list, and it seems only Azamara of the bigger lines is the only one for 2023/2024....looks like it won't be happening this year.
While reading through the entries, it looked discouraging until I reached toward the more recent ones and a couple folks received their refunds. The problem I'm having is that my booking doesn't even appear in my account and not sure I can even request my refund! I do have Azamara's acknowledgement and the itinerary, etc when I first made the deposit so I'm hopeful I'll be able to push my request through. I have made several email inquiries similar to what several have done and no reply. Next I will send msgs to specific folks in their mgmt chain as suggested in addition to sending snail mail and attempting phone calls. The full balance is not due until August so still have time but crossing my fingers.
Thanks to this board/blog and everyone who have notated their experiences, it's much appreciated and I will try to also provide my experience as well for others.
- CP -
