USAKimberley

I have a friend who wrote the utility company over 3 cents. Sometimes one cent is worth the effort. Not for me, but I respect the complaint about an $11 refund. There are some good solutions offered in the comments too for this passenger. Complaining about services (my feelings) is not an indication that HAL service is bad or good. It is just different experiences per individual because of different expectations and the people who are involved. Everyone gets a bad day.

This is a reply on the subject of the overcharging of $11 and the frustration on receiving a response and the refund. I understand the principle of the $11 - it is not the amount. I understand it is about how Hollland America service personnel were not there to listen to you. You have drawn a line in the sand and I hope it is resolved for both you and HAL. Hopefully things will go smoothly in the future. Cruising is getting very expensive and services that were once included in the price are now considered extras. I find it is important to look at all the included and excluded amounts a cruise can cost.