ginnyb51

We have also self insured up to now because this entire process started in 2019 and four years later our health is not as good as it once was. Unfortunate that we were inexperienced in the travel insurance process and too busy with other aspects of life to figure this out in time. Thanks for all the comments and I think it great that someone enjoys reading contracts! I would not disregard what an attorney says - that usually does not pay off!

Well this has been entertaining! I have never posted on Cruise Critic before and the responses are all over from sorry it happened to why didn't you play attention. It must be nice to have time to research everything you should or might, but that is not the life am living, so blaming the victim is not helpful. Discussion of trip insurance was enlightening, and if Viking reinsures that puts them at financial risk and would explain the one obscure notification email that only mentioned insurance in the body and did not have Insurance in the email title. I missed it because I get several marketing emails a day from Viking and sure don't have time to open and read all of them. Cruising is marvelous and I am sorry to see Viking turning away from previous customer friendly policies. I think it likely they are under more financial strain than they want to acknowledge between COVID and the fact that it coincided with an obvious expansion. Although I don't like our situation at all and do not think it fair to me as a consumer I can recognize their may be reasons for Viking's change. I stand by my statement that travel insurance should not be purchased from Viking, especially if they reinsure and bear the risk for travel insurance claims. Just buy travel insurance from an independent broker that you find through your travel agent or on your own. This was my first experience buying travel insurance, we usually take the risk or rely on trip cancellation coverage with travel credit cards. I consider this a beginner's mistake and hope other's don't make the same error. The vouchers were great until they weren't!

Thank you. We have tried negotiating with Viking. Over half our trip was paid for with vouchers for prior cruise that missed key ports and for inconvenience early in COVID. Issuing new vouchers was refused. I offered to cancel for 65% of cash we paid as we are in cancellation period and I would think they could resell our cabin and it would be a win win for all. No dice, they are adamant that they have no responsibility to us and if we have to cancel it is because we missed their obviously not meant to be noticed email about trip insurance. We have submitted a request to use a mobility scooter onboard and if they refuse it we must cancel with no recourse. I loved Viking and thought they treated us well during COVID but would never sail, recommend, or speak politely about this cruise line again! Shocking corporate behavior that was totally unexpected! Cruise the World in Comfort looks to turn into Stay Home in Disgust!

Viking future cruise vouchers have no cash value and trip insurance is worthless if you need to cancel. We purchased travel insurance through Viking but missed a general “notification” for an April, 2023 only offer to upgrade insurance to cover vouchers issued after Vikings Risk Free Guarantee expired. We paid $6,000 in cash to Viking in 2020. We have health problems and may need to cancel. Just learned travel insurance we purchased through Viking will not reimburse for trip cancellation, cannot be refunded, and Viking will not refund or issue new vouchers under their Cancel for Any Reason Waiver. This unethical money grab does not live up to the hype that Viking is putting out nor to the excellent customer service and retention activities of the past. If we must cancel for health reasons we lose everything we paid. Extremely disappointed in Viking!