This thread got me all worked up as I think about our upcoming Sky Suite cruise departing in 2 1/2 weeks. We are celebrating a family birthday while on board and I assumed I could work with the butler upon arrival to plan a cake etc. So in light of this butler nonsense, I decided to call shoreside Retreat desk this morning to arrange it and was given an estimated 40 minute hold time to speak with someone! Wow. so much for that.