Cruisecruisee

Thanks Merion. I will try that. Has anyone had a similar situation where they’ve been compensated? We booked directly, not through a TA.

Thanks Merion. I will try that. Has anyone had a similar situation where they’ve been compensated? We booked directly, not through a TA.

Hello. I booked two balcony cabins on a RCI cruise in the Mediterranean for September 2023. I booked the two cabins on the same booking and paid in full in May 2022. In August 2022 we were advised that the ships had been redeployed and were offered to either switch to a different ship or cancel our booking. While the new ship is slightly smaller (12 levels instead of 13 levels, staterooms are 127sqm instead of 160sqm and there are four less restaurants/lounges), we agreed to move to equivalent cabins on the new ship. On our original booking, both cabins were balcony rooms on level 9. This month I noticed that on our ‘Plan my cruise’ site, one of the cabins said “ocean view” rather than “balcony”. It turns out while one room has been changed to a level 7 balcony room, our second cabin is now a level 2 ocean view room. When I called to ask about this I was told that this was “equivalent” and told my options were to cancel or accept the room change. I definitely don’t want to cancel but I feel as though we should be compensated for this change. I would understand more if both rooms had been downgraded, but since the redeployment/change of ships and cabins was actions 11 months ago, I don’t see how one room remained a balcony room and one has moved to the bottom of the ship. I am extremely frustrated. Any advice would be appreciated. Unfortunately when I raised these points with the customer service rep (1800754500) I was told the rep was the highest escalation point and that if I didn’t want to accept my room I should cancel. Thanks in advance.