The thread I started as taken a few twists and turns which is informative to hear about everyone’s experiences in the Grills. Although my question was about gratuity, it was predicated on having a first time QG’s experience that I’m still sorting out in hindsight.
Initially, I booked the QG for a larger suite not so much for “white star” service. This later evolved into understanding the QG’s dining experience including an exceptional menu, quality of food, service etc. I thought we were well prepared but once onboard felt a little fish out of water.
Now I digress a little on a few negatives I found surprising. I asked several questions of the main waiter such as how to order off the main menu and how to get QG’s b-fast in my room etc. He was very short and impatient. Note, he was the only person who created this vibe, however, I did notice that most staff don’t or won’t answer questions outside their direct “lane”. How do you live and work on a ship for 10+ months and know nothing else about your floating world? And, how is this white star service for Cunard? That’s rhetorical😊.
Another issue (related to gratuity) was when the wine porter made a frowny face several times, I ordered a basic drink vs a bottle of wine. Somehow it was a disappointment to him that we don’t drink much. Lastly, for a few items I requested- vanilla in my latte and a crab leg (we were in Alaksa for goodness sake)- NO CAN DO.
On a positive note, there were several staff who were great and work very hard. We ended up learning a ton from some frequent guests who suggested some tableside dishes to request. I just felt “green” as majortom10 describes it. Unsure if we got what we paid for and wondering if there’s a secret handshake in the Grills. You all have cleared up the gratuity question for sure!
Will we do it again? Yes, certainly for the accommodations. Next time instead of watching YouTube, think I’ll ask you generous folks on CruiseCritic!
