RomanH

Sincere thanks for this: you definitely understand. However, in your example for first-time cruisers, I disagree because the guarantee should have mentioned exceptions. Plus this situation is significantly different: the deal is for "new bookings only," which clearly means "no price matching for old bookings" or "the guarantee doesn't apply to this."

If I wanted to work long hours for little reward I'd have children. 😉

No, I think the guarantee should mention exceptions. I'd never heard of Exciting Deals before I gave them a nonrefundable deposit because I believed the guarantee.

Interesting! Thank you for that. The cruise is over three months away so I think unpopularity & the holiday weekend prompted this Exciting Deal. From their email turning down my price adjustment: "Please be advised that the lower rate you have mentioned is with the Exciting Deals offer which is only applicable for new bookings and cannot be applied to your already created booking." Which, bluntly, means their guarantee is a lie.

Thanks for that. I did essentially the same thing. Unfortunately, the lower price that I found was dubbed an "Exciting Deal," which means the "Best Price Guarantee" goes out the window.

Thank you for this. I've already spent probably four hours on the phone, calling over & over with a one-hour hold time, hoping to get someone helpful on the line, finally getting a supervisor. (The first guy I spoke to said he could repeice is for $100 per person.) I'm done. I've moved on to the "spread the word" phase.

I'm focusing entirely on the guarantee. Yes, the "Exciting Deals" say they're only for new bookings. But read the guarantee: nowhere does it say "except for Exciting Deals." It says to get a price adjustment to these, your booking must meet "special conditions," but those seem to be either (1) you didn't actually book, or (2) you booked with a refundable deposit, cancel, & rebook. In either case, your original booking will not get a price adjustment. This is why I suspect these "special conditions" where you can price adjust to an "Exciting Deal" don't actually exist.

Thanks! I did not know that.

Exactly! "We guarantee you'll pay the lowest price ... except sometimes you won't."

I went to the website every few days & went through the steps to rebook the cruise. That tells you what the current price is, & then you can simply call & cite the Best Price Guarantee. Fingers crossed the cheaper offer isn't in their "Exciting Deal" category, because then they say tough luck.

I have a non-refundable deposit. The agent suggested refundable in the future but the extra cost would be about what I'd save now.

Nope! With "Special Deals" like the one offered now you do NOT get the lower price. Ever. It's in the fine print for the "Special Deals" -- "Offer applies to new individual bookings" -- but not mentioned in the guarantee. That's why I'm angry. I'm fine playing games but not when they make up new rules to cheat.

It's a significant amount of money so spent several hours calling (wait time was over an hour for a while). And I was told that with "Special Deals" like this one they don't give ANYONE a price adjustment.

No. You can call Celebrity as often as you want: the Best Price Guarantee does not apply to "Exciting Deals," and you will get no price adjustment. Which means it's not really a guarantee.

Wow! Congratulations. I really love the idea that Celebrity passes on lower prices. Which led to my complete disgust when they said, "Fine print! Not for you!"