Took a 12 day cruise of the Mediterranean this summer. There were 10 of us and my 81 year old mother was with us. She recently was in an accident and walks with a cane/walker. We rented a scooter on board which was helpful. However, I feel the ship, let her down on several occasions, which led to her overall experience being subpar. First, in Venice, there was no one to help her from the dock to the embarkation point. This was an extremely long walk that she and one other passenger struggled with as there were no wheelchairs or golf carts offered. Though the ship had multiple wheelchairs on board, they would not allow her to use them. Finally at disembarkation, they would not allow her to use a wheelchair to get off the boat which would’ve been helpful. Much of this was counter to what was told to our travel agent.