My first ever planned cruise. Was using to get cruise experience before trying Australia-New Zealand cruise next year. Booking and taking my money was easy. VV canceled 31 cruises in Sep 2023 - one was my 8 day Caribbean cruise. When rebooking period opened, my cruise/cabin was not available. The other 'substitute' cruises did not meet my desired cruise. I filed for refund on 9/13 and was promised refund (7-10 business days) by 10/2. I called 10/3 and they said it had been processed 10/2 for another 7-10 business day wait. I called back on 10/10 and due to 'system error' they have to manually push it through for another 7-10 business day delay. At 29 calendar days wait now and still counting (I could have driven to/back from Florida four times already). Filed complaint with BBB and disputed charge for failure to deliver product with credit card company. Guess I'll see when I finally get a refund. Of course they won't pay for the interest charged during the delay (disputing the charge removed the interest charged by credit card bank and temporary credit was received from bank in less than 24 hours).
