lalaland82

Ooh, you’re lucky! They claimed they will cover the change flight fees, however they don’t like the receipt Delta gave me for them because it doesn’t prove it was for the flights to and from London despite the fact our names and all the dates and flight info is on there and it also shows the same confirmation number for everything.

Wow. The amount of total disregard Carnival has for their customers… we flew out a couple days before the cruise so we could get adjusted to the time change. They said they will not reimburse our flights since we went early, they will only reimburse our change flight fees. I’m starting to get beyond frustrated with Carnival. I’m curious how other cruise lines have handled similar situations in the past.

I fell into the group of we were in transit (flew from the US to London)

We were scheduled to sail on the Carnival Pride out of London on July 21. The ship broke down during the sailing before and Carnival cancelled our cruise. They claimed they would refund our flights, hotel, and meals however I keep submitting receipts and have yet to receive a dime. When I email asking for a status they sometimes claim to not have received the receipts, need more receipts from me, etc. I feel like I’m getting the run-around. Has anyone else had this issue?