Hi, does anyone know any complaints details for Royal? I am getting nowhere with the general customer service line/email and cannot find a complaints email or number to call.
One of the cabins booked with our party can no longer go on the cruise as she fell pregnant unexpectedly and the baby will only be a few weeks old at the time of the cruise booked. According to Royals own policy, babies need to be at least 6 months old to travel on board and obviously a newborn cannot be left alone. We have provided a medical certificate to advise about the pregnancy and we keep having such a runaround with it. One person will say we are entitled to a refund for the deposit paid for the cabin and then another will say no we can’t. We’ve tried to just book another cruise so the deposit is not lost, however there are no equivalent cruises that are out at this point in time (cannot be international as no passport) and we need to rebook by the end of this month or forfeit the $600 for that cabin.
It seems ridiculous that we are being penalised for Royals own policy when we have provided all the information/documents requested, but no one seems to be helping us either with a refund or to rebook an equivalent cruise.
