After 3 days our cruise on Pullox got canceled due to engine problems. We got transfered back to start again on Castor. The trip was fine but customer service was terrible with helping us resolve our change of trip schedules. When starting the trip over we requested to have Havila transfer us back to Bergen in time to keep our scheduled return flight. Every time I would call customer service I was told they were working on it but get no confirmation it was actually going to happen. We didn't know if we would have to book our own return. We finally received flight information less than 24 hrs before the day were were returning. Havila didn't even book the flights, they had a travel agency book them. I am still waiting for reimbursement of travel expenses and lost cruise days 2 weeks after we've returned home. All I get when I call customer service is they have received my request but the claims department won't talk with me.
Any suggestions how to get them to respond?