Perthlings

8 hours ago, TouchstoneFeste said:

Are folks taking a picture of the stock brokerage page with information redacted (as has been recommended in the past)?

Yes, this is what I submitted successfully in January for my March cruise.

The only difference is I redacted my name (in red) for cruise critic only, I of course had my name on the image I submitted to stockperks.

Everything else redacted here (in black) I redacted before sending to stockperks and they accepted it without issue.

On 2/5/2024 at 11:32 AM, XLCAPRIES said:

Yes at least they are  "consistently inconsistent" . But it worries me that you got your response back so quickly.

And to add to the inconsistency, I never did get a reply from Carnival Australia asking them to apply my OBC manually - but my travel companion got an email from them to say they had applied the credit, and she never got a response from her Stockperks application - other than the initial "Perk redeemed" autoresponse.

Anyway, we both asked our travel agent for an updated invoice, they were emailed the same day and show the new OBC total.

On 2/4/2024 at 8:33 AM, XLCAPRIES said:

Hi, Perthlings,   

Can I ask....., on you final successful attempt to redeem your entitlement, how long after Stockperks advised that they had sent you application through to Cunard, did Stockperks confirm your successful application ?????.

I got the confirmation within 7 hours.

The "New Perk Redeemed" email came in at 12:45 and the "Successful OBC Application to Itinerary" at 19:19, both on the 31st of January (Perth time)

But I applied for my travel partner's Stockperk on Friday morning and that one hasn't been approved yet, so it seems they are consistently inconsistent.

On 2/4/2024 at 8:33 AM, XLCAPRIES said:

Also, when confirmed, can you see such in your Cunard Booking ?

Unfortunately - as already pointed out by others - that info is only available via your travel agent.

You will need to ask them to generate you an up-to-date booking confirmation / tax invoice.

On 1/27/2024 at 6:17 AM, Perthlings said:

So we've got:

 

• StockPerks (apparently) submitting our info to Carnival UK - who decline the request with "the reservation details are for a different cruise line"
• Carnival UK's email address telling us to talk to Carnival Australia
• And Carnival Australia telling us to use Stockperks. 😵

While waiting for Carnival Australia to respond I figured I'd try the StockPerks method a third time - and to my huge surprise it worked this time 😯

So @XLCAPRIES it looks like Stockperks and/or Carnival UK have quietly fixed things in the background and haven't clearly communicated this to anyone.

I do note that it says "onboard credit of AUD 250.0" when on my previous Cunard cruise I got USD 250.0 which is AUD 380. 

Hopefully that's just a problem with the message template, I guess I'll find out soon when I get my updated invoice.

On 1/20/2024 at 7:24 AM, XLCAPRIES said:

So, Shareholder Carnival UK have requested, the Shareholder Benefit Team at the Carnival Australia Group, (just around the corner from me in Chatswood) to process my claim, so if you booked Cunard in Australia, it's implied that you go to your local Cunard shareholder group rather than StockPerks or Carnival UK as "Perthlings" has advised(thanks).

I got a reply from Carnival Australia 10 days after submitting my request through them

Unfortunately it was a copy/paste response telling me to use StockPerks!

So we've got:

• StockPerks (apparently) submitting our info to Carnival UK - who decline the request with "the reservation details are for a different cruise line"
• Carnival UK's email address telling us to talk to Carnival Australia
• And Carnival Australia telling us to use Stockperks. 😵

How hard can it be?

1 hour ago, Pushpit said:

it would seem odd if the UK is looking at shareholders in Australia,

All shareholders have to purchase from either the NYSE or the London stock exchange, and all bookings go via the same website (cunard.com) so I'm not sure why people in each region need to go via their specific team.

For HAL shareholder benefits requests I've only ever used their global email address, and not had a problem.

World_Cruise_Reservations AT hollandamerica.com as listed under their "NORTH AMERICA BRANDS" on the shareholder PDF.

But when I emailed the UK address for my first Cunard cruise last year (because I made the assumption Cunard is a "UNITED KINGDOM BRAND") I got a reply telling me I had to talk to the Aussie crew instead.

If I hadn't had that experience I would have been doubly confused about the "Your recent OBC claim was rejected by Cunard as the reservation details are for a different cruise line." I got when I tried stockperks.

They seem to be running them as separate companies, depending on which country you've booked in, and even though it all goes to the same database they can't or won't help you.

And instead of the useful response I got last year telling me to talk to Cunard Australia, I assume via stockperks they can only select from a set number of choices when rejecting it, so they respond with the ever helpful "a different cruise line" when they really mean "a different regional office for the same cruise line"

On the plus side I still got USD$250 OBC, not the AUD$250 I was expecting after being told to deal with the Australia brand.

3 hours ago, XLCAPRIES said:

even one(Perthlings) advising contact the Australian contact, that being probably the old process.

Yes I'm pretty sure the new process is not available to Aussies.  Which is unfortunate because the old process is slow and inefficient.

I emailed the Carnival Australia address on Monday and the only response I've had so far is the automatic "We aim to respond within 2 - 3 working days of receiving your email."

I just tried the new process for my upcoming Sydney-Tokyo cruise.

My brokerage statement was accepted but within 24 hours after applying for the "Cunard" perk I got the email:

• Your recent OBC claim was rejected by Cunard as the reservation details are for a different cruise line.

I had a similar problem for my previous cruise (my first time with Cunard) when I emailed their "UK brands" email address as listed at https://www.carnivalcorp.com/shareholder-information/shareholder-benefit/  but was told to email the Australian address instead.

So perhaps the new process is only for US/UK cruises and we antipodeans need to stick to the old method for now.

I'm grateful that at least Carnival corp has moved into the 20th century and allows emails, not so long ago snail-mail or fax was the only way.

38 minutes ago, Victoria2 said:

No squeezing past folk needed to enter the laundrettes on QE/QV.

I found I kept having to get the person ironing to either move aside or stand real close to the ironing board to make room.  At least on deck 4.

And my beer belly isn't that big.

4 hours ago, 3rdGenCunarder said:

Just be careful opening the door. Machines go all the way to one door, and the ironing board is near the other door, so you might bump someone.

And there's very little room between the ironing board and the aft bulkhead, so I preferred entering via the starboard door even though my stateroom was on the port side - but midships so it was only a minor diversion through stairwell A.

That way I could avoid trying to squeeze past whoever was ironing at the time - at least until the iron broke about halfway through the voyage and wasn't fixed before the end.

Hello, I can confirm the info you already have for Queen Elizabeth's Sydney-Tokyo repositioning cruise, and I also have the info for QE's Vancouver - Sydney repositioning and the following Sydney - Fremantle cruise:

10 Mar Sydney
11 Mar                          Black and White
12 Mar
13 Mar Cairns
14 Mar
15 Mar Alotau
16 Mar                          Red and Gold
17 Mar Rabaul
18 Mar
19 Mar                          Masquerade
20 Mar
21 Mar Guam
22 Mar
23 Mar                          Roaring Twenties
24 Mar
25 Mar Nagasaki
26 Mar Aburatsu
27 Mar
28 Mar Tokyo

19 Sep Vancouver
20 Sep                          Gala Evening
21 Sep
22 Sep San Francisco
23 Sep
24 Sep                          Black and White
25 Sep
26 Sep
27 Sep Honolulu
28 Sep Honolulu
29 Sep
30 Sep                          Masquerade
01 Oct (crossing IDL)
02 Oct
03 Oct
04 Oct
05 Oct Apia
06 Oct
07 Oct                          Red and Gold
08 Oct
09 Oct Auckland
10 Oct Auckland
11 Oct Tauranga
12 Oct Bay of islands (tender)
13 Oct
14 Oct                          Roaring Twenties
15 Oct
16 Oct Melbourne
17 Oct
18 Oct Sydney
19 Oct                          Black and White
20 Oct
21 Oct Airlie Beach (tender)
22 Oct Cairns
23 Oct
24 Oct                          Masquerade
25 Oct
26 Oct Darwin
27 Oct
28 Oct
29 Oct Bali (tender)
30 Oct                          Red and Gold
31 Oct
01 Nov Broome
02 Nov                          Roaring Twenties
03 Nov
04 Nov Geraldton (tender)
05 Nov Fremantle

On 1/2/2024 at 2:08 AM, bluemarble said:

It is odd that Cunard have apparently not released any of the QE dress code and theme schedules beyond the end of the Australia/New Zealand season in March 2024. I have not heard from anyone yet about the schedules for QE's repositioning cruise from Sydney to Japan on March 10, 2024 or any later cruises on QE.

I'm on QE's Sydney-Tokyo repositioning cruise in March, and can confirm that today it still says:

"The dress code will be available closer to departure."

2 hours ago, exlondoner said:

passengers, not cargo

Also known as self-loading cargo in the aviation world.