I couldn't agree more. I've been interested in AOV for a year now after seeing last year's BOGO Antarctic fares. But when I called the number on their site I could not even reach an AOV rep, but instead, some travel agency they'd contracted with. And when trying to reach out to them on social media (Instagram, Facebook, etc.) it's radio silence. Even if they could ultimately address my inquiries to my satisfaction, their lack of communication is extremely concerning to me, particularly given the remoteness of the voyage I'm interested in.