Cat J

You must have been on the same cruise as me 🙂 Was this in Feb.? I thought the guy said he was a 5 star but maybe I mis-heard him - he complained about an individual issue that shouldn't have been brought up at the Meet the Captain event. I thought that the captain did an amazing job with his response!! And I loved it (and applauded and laughed) when the other guest started out by saying he was "not a 4/5 star" - lol. I'm trying to work my way up to a 4 star for the free laundry - lol. I love HAL and think they do an amazing job. The crew and staff has always exceeded my expectations and they are so friendly and helpful all the time. I will miss the MDR for lunch on embarkation day because I did enjoy going to it for lunch on my 1st day just as part of the routine for my 1st day on board. However, I love the food in the Lido and the pizza place so it will be just fine. Have a great day!

I agree! And I'm only a 3 Star but could live if they make the MDR for embarkation day only 4 or 5 star. Those "thank you for your loyalty" perks are a great way to thank those of us that are loyal to HAL (and I've only cruised with HAL and plan on continuing with them in the future - will be 4 star at the end of 2024). And I agree that hopefully they will never depreciate themselves into an inferior product. I think they are a great product for the price. Have a great day!

Wow - that is disappointing. I was just on the Nieuw Statendam in Feb. and enjoyed lunch in the MDR on embarkation day. I try to do that on every cruise - guess I won't be doing it on the rest of my cruises this year if they stopped it fleet wide. Thanks for letting us know.

Just seeing this post now and I've had these offers and have taken several of the free inside stateroom cruises. And they can't be casino offers because I haven't gambled on a cruise. But these offers are legit, and yes, you have to book and pay immediately, however they are worth doing I think. And as a solo traveler it really makes sense - and no, they didn't charge me double the port fees/taxes. Have fun cruising!

Yep - it seems that they fixed the glitch yesterday and all looks good in there. You have some great cruises coming up - have fun!!!

I don't always spend the amount to get the max extra cruise days, because sometimes I don't spend that much on some cruises for the extra stuff including shore excursions (especially if I've been to the port before). But I don't purchase HIA either so not sure how that works. Maybe you should reach out to the Mariner Society team and see if they can review your latest cruise and see why you didn't get the 7 extra cruise days due to your spending. Hopefully they aren't as busy now that HAL fixed the glitch on our accounts for Dec sailings! Have a great day!

The way that I understand it is if you are in a regular room (not a suite which gets extra bonus days), then you get an extra bonus day credit for each $300 spent (there are some things not counted towards this). Is this what you are referring to from your last cruise - you got 7 days for the cruise and then 6 days from on board spending? Or am I misunderstanding your question? 🙂

I'm sure that the glitch was fixed - no way they could do so many updates manually. And gaining new perks is a good thing 🙂 I'm happy to be at 3 Star now even though I don't get free laundry yet - but I'll work my way up to 4 Star for that perk. Have a great evening.

Congrats on being 5 Star!! Mine was fixed today too and I moved up to 3 Star - working my way up 🙂 And yep, I wanted to get the new level since I have back to back cruises coming up in 2 weeks. Have a great evening!

Wow - congrats on being a 5 Star. I'm a 3 Star now and will now start working on my 4 Star level. Have a great evening!

That's great - I just checked and so was mine. Have a great evening!

Thanks for letting me know. I just checked mine and mine was posted to. Yay, I'm a 3 Star. And I was on the Rotterdam from Dec. 3rd - 15th. Have a great evening!

Thanks for the info. I got just about the same email response when I sent all of my back up docs about my Dec. cruise to HAL earlier this week. In my email I asked them if it was possible to manually update my level since I'm cruising again in Feb. They asked me to get back in touch 1 week before my cruise so that they can manually update my records since I'm going up a Star level (I'm finally 3 Star) if they don't have the glitch fixed by then. I'm hoping it's fixed for all of us very soon. Have a great day!

I agree that HAL doesn't have a good track record with IT. Can't tell you how many times I click on a link on their website only to get an error message! I love cruising on HAL, however they really do need to upgrade their IT area.

I understand - going to 4 Star is a big deal and you want the extra benefits. I'm going to the Caribbean again in a couple of weeks and that is why I want to get my 3 Star level - there are some extra benefits for that too. I was told the same thing when I emailed in all of the proof of spending from my Dec. cruise - to reach out again a week before my next cruise and they would have me upgraded so that I can use my new level on the 2 back to back cruises I'm taking in Feb. Let's hope they get this glitch resolved soon - it really seems like they've had enough time to do so 🙂 Have a great day.

Yep - as you can see from this thread that I started, it seems that all of us are still waiting for HAL to resolve their issue. So far I'm not impressed with how they are handling it at all. As I said in another post you would think that good customer service would be very important to them.

Wow - that's lousy that you just got pushed back to the Mariner Society. As I said, I did email them with all my info and did receive a nice reply back but really hate that they don't have an ETA to resolve their issue either. You would think they would put a big priority on customer service. I have loved every HAL cruise that I've taken so far and have thought that they onboard service has been excellent. So for me, this is the first big issue that I've had with them even though I've had ongoing issues with their website with links not working and getting error messages. So I've thought all along that they need to upgrade their website. And now with this issue it really tells me that their IT infrastructure needs upgrading too! Hope we all get our accounts updated soon. Have a good evening.

Wow - I didn't know that November was affected too. So it's been 2 months and your account still isn't updated? That is just crazy - HAL really needs to do better - I expect more out of them 🙂

I didn't go on a cruise in January, however I have been told that the "glitch" was for December sailings only. I'm going on two back to back cruises in Feb. (11th & 18th) which is why I really want my new level updated before I go. Hopefully they will get their act together soon and we'll all have our accounts updated. Have a nice day.

🙂

I emailed the Mariner Society with my cruise info and the fact that I'm cruising again on Feb. 11th and want my Star level corrected because I should now be a 3 Star level and there are extra perks. Anyhow, I did get an email back from them telling me that they still don't have an ETA as to when the issue will be resolved, however if it isn't resolved by Feb. 5th they told me to email them again and they will see if they can manually update my account before my Feb. 11th cruise so that I get the additional perks for being a 3 Star. So I would suggest you do the same thing. Don't know when your next cruise is but if they haven't resolved their issue then about 1 week before you should email them with all the back up data (I sent in a copy of my room key, my pre-board spending docs and on onboard spending account doc). And congrats on getting to the next level!!! Have a nice day.

Thanks for the info. They really do need to get a bit better at doing their IT stuff I think 🙂 Have a great day!

Well, hopefully HAL will get it together soon. Getting to 4 Star is a big deal I think!! I'm just going to be a 3 Star now and think it will take me until 2025 to make 4 Star. I have a lot of cruises booked for this year but think I'll be a bit short to get to that level until 2025. Enjoy all your cruising!

I hope that they aren't doing updates manually on all cruises in Dec. If they can't get their IT department to fix the "glitch" then they really do need to upgrade the level of their IT department 🙂 Have a great evening!

I don't know - that sounds crazy. Did you check your status today to see what it says on the HAL website for your status - and congrats on getting to 4 Star 🙂