Thank you for responding. I give up! I did call Viking to be told that the ship don’t do visas and to keep trying….but ‘perhaps guest services may be able to help once on board’. It was creating me so much stress, at one stage hyperventilating because I just couldn’t get the application form to accept our photos . So I’m hoping that once on board, someone, anyone, might be able to help me. I feel so useless! We join the ship on Tuesday so hopefully there is time. Someone else has said there is a customs desk at Lombok where we should be able to get an ‘on the spot’ visa. 🤷♀️