We were so excited to set sail on our first ever cruise with a great social group we are affiliated with. We set sail out of Tampa, FL on 2/8. 24 hours into our trip my husband fractured his leg on the sports court. We were “treated” ( I use that term loosely because they just did an xray and splinted his leg) and were charged almost $1,200 for this. They “treated” us down in medical and sent us back up to our room for the night, we were then forced off the ship the next morning on 2/10 (19 hours after the accident) where we were taken by ambulance to the local Cozumel hospital and were told by the cruise line that the doctor had to clear us in order to get back on the ship. Long story short the doctor did not clear us to get back on the ship because my husband needed surgery on his leg. Royal Caribbean took it upon themselves to pack all of our belongings up without getting permission from us (this alone was very violating). We were stuck in Cozumel by ourselves with zero support from Royal Caribbean and we had to find transport back to the states in order for my husband to get surgery. We were stuck in Cozumel for 3 days prior to having to pay out of pocket for an air ambulance back to Tampa. Hard lesson learned from our end to ALWAYS buy travel insurance. But also shame on Royal Caribbean for zero support to their customers. I am now having to fight to get some money back since we only were on the ship for 2 days. Also side note the ship returned to port a full day before we were able to get back. My question is, how bad does an injury have to be for Royal to medivac someone off their ship. Thankfully my husband and I had the support of friends and family and were able to return to the states but I know there are people in this world that would have been stuck for much longer. Not sure I will ever cruise with Royal ever again
