P27159

Thanks for this, and as I explained in another comment, the price comparison with what I thought I was getting, to what I am about to get with MSC, is fairly comparable on a cost/benefit basis, so that price was most definitely not out of line with reasonable expectations.

I already explained this. The cruise I’m looking at now on MSC is $2k for 2 pass with balcony. So having a room for four passengers for $3.5K with no balcony, looks pretty similar from a cost/benefit perspective, doesn’t it? When I was doing a transaction, I didn’t stop to look at how much they were charging for a gratuities and do that math. I had no reason to suspect the math was wrong. I was just assuming the website was doing what it was supposed to do, since it was saying four passengers all the way through, you can see the screenshots I posted this morning. Now that there was obviously a problem, it’s easy to go back and scrutinize the numbers and realize that they were wrong, but that’s just hindsight. Again, in the moment, I just figured they were giving me the right numbers and I booked it.

Thanks for your suggestions, I will most likely follow through with some, if not all, of these.

Yeah, I don’t know if I have a case against them anymore or not, and that’s probably why they canceled us. I think they probably realized that I am correct and if I had taken them to court, I probably would’ve won my case. That’s the only reason I could think of for them canceling our entire reservation. They figure they can fill our cabins with some last-minute bookings, and at least break even. And now I have no way to hold them legally accountable for their actions,

Since you were on the other thread, you should’ve seen the screenshots because I did post them there, but here they are again. Notice that some of the numbers in the lower left corner of the screen and add up properly on one of the screens, but was corrected later. It looks like these screenshots post out of order. as you can see, it is quoting me a price for four passengers, all the way through the process and start to finish. I had no reason to believe that when the transaction completed, that it would only be for two passengers. Of course, after this happened, I wish I had to consulted a travel agent, which I am doing now for that MSC cruise.

I am just about to book a cruise on MSC Divina from Miami to the Caribbean that sails in 2 weeks (long story regarding this last minute booking). I would like to know about the two internet packages. If we are just doing emails, web browsing, Instagram, etc. but not video streaming, is the "browse" package reliable enough to get consistent service, or should we upgrade to the "stream" package even though we don't need to actually stream, but maybe we need it just for decent reliability? Or does service go in and out about the same for either one? I'd appreciate anyone who has been on the Divina specifically to respond, in case this is ship-dependent. Also, what complimentary drinks do they serve on the ship, and what times of day? We don't need sodas, etc. and have been perfectly fine with iced tea and juice that they serve on Carnival and Royal, but was wondering what they serve on MSC, and whether it's available only at certain times of the day. Finally, it's hard to pack a suit jacket in my luggage and am wondering if a long sleeve button down dress shirt and slacks, with MAYBE a tie, is good enough for their "formal night", or does just about everyone wear a suit jacket? Thanks!

I posted here a few weeks ago about how the website quoted a price for 4 passengers, and then even though after we paid with our CC, we got the response that the transaction was done, it only booked two passengers. We learned this AFTER we bought non-refundable plane tickets (which we had to do immediately, there were only 4 tix left at $500 ea, after that the price doubled, which would price us out of the market for the entire trip). I went thru the screens again taking screenshots this time to show what we were seeing, and got to the CC page and called customer service, asking them if this one goes thru for 4 passengers like it should, will they cancel the other one, they said yes, but the same thing happened. So we ended up having two cabins but paying double what we had planned to pay. I kept trying to negotiate with RCL, going up the chain of command, hoping they'd offer us something reasonable to admit the error was on their part and to keep us reasonably happy, as repeat customers (we've cruised 3x with them before). They offered NOTHING except to refund everything, which would do us no good because we still had the non refundable plane tickets, and didn't want to do anything else in FL. After continuing to be stonewalled, I emailed corporate again and said maybe they can give us half the difference as a refund and the other half as credit toward a future cruise. Crickets. They ended up getting back to me days later, claiming they "didn't know when I took the screenshots", as if they think I made it up. I explained to them the idea of metadata and they should contact their IT dept. Then they changed their tune again, claiming that since nobody else got that price at the time I took the screenshots, I shouldn't get that price. IRRELEVANT! The price they offered was within reason, and was not an obvious mistake, so when I booked, it seemed like it should be a price that would be honored. Fast forward to TWO WEEKS before the cruise date. I get a call from the low-level customer service agent that I first spoke with before I escalated the matter. HE had to tell me that corporate decided to CANCEL OUR CRUISE and give us a refund. So now we're stuck with the plane tickets and no cruise so close to the date we have to fly to Miami. Their corporate is such cowards that they couldn't contact me THEMSELVES to tell me this, they stuck a lower-level employee to do their dirty work. Is that disgusting or what? I am pretty sure they did this because they were worried they'd lose in a lawsuit since I had plenty of evidence that they should honor the price they offered and I accepted on their site (that means a CONTRACT, that they tried to breach). But by cancelling, I can't sue for the delta anymore. That's how they do business. No reasonable attempt to make a repeat customer happy, but instead, do the worst thing possible to ruin a family vacation at almost the last minute. I, nor my kids, will ever sail with them again. And my wife and I are nearing retirement age and plan to take lots more cruises, too bad for them, such a bad business decision on their part! I am trying to get booked on MSC right now and have a 24 hr hold on two cabins, and the price will be a little more than what I was originally planning to pay for one cabin for 4 people, but less than what we ended up paying for the two cabins together AND we'd get balconies on this one, not just a window with partial obstructed view that we got on RCL. This is more evidence that the original 4-person price we were quoted was reasonable and they should have honored the contract.

Sounds like it might be worthwhile to bring an extra empty water bottle and fill it whenever they have juice or iced tea available at the buffet, so you can have some on hand later in the day when they evidently don't serve it.

we are trying to decide between blue Waters, Beach and discovery Bay Beach. I would like to know if anyone who has been to one or both of those beaches who can tell me the pros and cons, including how clean they are, variety of things to do, beauty of scenery, quantity and quality of food and beverages, etc. We are two adults with two teenagers. Thanks in advance for any info you can share.