Mark122

So after telling guest services I would just call corporate about my grievances a supervisor came and talked to me. From that moment onward RCL was back!! The rest of the cruise was amazing. They went above and beyond to ensure my adult children had an exceptional experience. They allowed us to bring them to the suite dining room. They provided gifts like RCL beach bags. They checked in daily to make sure all was going well. So super pleased with the response. Disappointed I had to comment I would just deal with corporate to get their attention and sadly we still witnessed other guests treated poorly by staff and bar staff leaving the restroom without washing hands.

Ok so some positives. Checkin and boarding for suite guests is great! Room steward top notch! Specific negatives, compared to Previous RCL CRUISES: Food quality down in some instances significantly. MyTime dining process nothing shy of a cluster 2 of 3 cabins started off with busted AC Casino staff out right rude Guest services mediocre at best. I guess that can be a positive since it’s at least mediocre. sorry first post was so negative but this was one of the first sites on google when trying to figure out when this all went down hill.

Agree RCL has completely lost its touch and appeal. On Oasis of the Sea now and multiple people commented on how bad it’s gotten. We are debating finding another cruise line or just giving up cruising all together. So many better ways to spend vacation dollars than the disaster RCL has become! If you are considering a Royal Caribbean cruise, don’t waste your time or money.