I booked the.they told me to wait in the hotel lobby. They didn't turn up. I called, he told me he'll talk to the boss and hung up. I called several times like 20 o 30, couldn't get thru. They blocked me. I didn't get a refund. I'm disputing the transaction with my cc company. I booked a Uber. You better off with Uber or just about anything else. Cruise company transport is usually reliable but the don't usually do hotel pickups just airport, if you arriving the same day as the cruise that work