Yes, this is an error not a hack. The issue is now resolved.
I emailed the Avalon support team at the time and this was their response:
Hi there,
We are aware of a system issue with our GoApps - our technology team are working diligently to correct the issue. Apologies for the confusion.
Thank you for choosing the Globus family of brands.
Have a wonderful day!
Robyn M
Digital Support Specialist
1-800-221-0090 | travelagentservices@globusfamily.com or webtechsupport@globusfamily.com
4695 S Monaco St, Denver, CO 80237 www.GlobusFamily.com