Catsgonebad

Our insurance was AIG travelguard

I finally got &12,600 out of my $12,932 claim from my travel insurance. They covered the cost of the trip but not the cost of our premium excursion ($332). Still hoping to get that back from AQV but we’ll see. I called Omni to let them know that all but excursion was covered by my insurance. They were a little confused but I think they understand now. Meantime I’ve called Argo Surety ( have NEVER gotten a response from them) to let them know the changes in my claim.

It appears that Omni is suing Argo for not refunding customers in a timely matter. That maybe why they hired a customer representative to speed things along. There is some issue as to who is paying what.

I’m filling everything out. I have contacted a lawyer from Credit Committee ( listed on the 2 page letter that came with voting package) to ask if opting out would prevent us from getting the refund from the Surety. He said that the voting for the plan and the surety refund were to different processes going on parallel at the same time but more than that he couldn’t tell me. The Proof of claim is to show that you have a right to vote on the bankruptcy plan.

I called Omni Agent Solutions asking for a reference number that would go with my case. After many calls, I finally received a submission confirmation number ( which tells them that they received all my information and documents) . Supposedly, they have looked at my information and have sent it on to Argo Surety. I’ve called them many times and emailed asking when they are going to send us instructions. I have yet to get a response from them.

I am still waiting for a denial letter (which is specific to my tour, not the general letter they sent out). The denial letter is something my travel insurance (AIG travel guard) needs before they can work on my claim separately . Omni agent solutions said they were waiting on instructions from Argo Surety last week. I have tried contacting both by phone today and only got a busy signal from Omni and voicemail from Argo Surety. I keep plugging away at this.