Awesomefamadventure

And to follow up, they provided another $150 Future Cruise Credit to my wife and I. Hopefully, this can serve as a reference point to others dealing with similar issues.

Quick update: day 9, we finally have hot water. We’ll see if it holds all day, but from running it in the sink it did. We haven’t heard from the ship’s team at all, so clearly something was fixed outside our room. I appreciate everyone’s insights into the best course of action.

AC goes on when door is closed, off when door is open. When door is closed it blows air just not the most cool. That was always the issue - cold. It blew warm dust for the first few days.

Thank you. I've considered it. Amex to the rescue. I will say they have tinkered with the AC and it's better (not 100%, but 60%). And luckily the weather has cooperated the later half of the cruise so leaving the door open is enjoyable.

Please don't misinterpret me, but what would be a satisfactory resolution? It's day 8, no hot water still. How much time do you think it's appropriate to allow maintenance to be in your stateroom before you need to put your kids to bed or nap? For example, today we were out of our cabin from 10 - 6:30 (off the ship 12-6:30), and said goodbye to our cabin attendant. Do you think they would have tried to fix it during that time? Well, still no hot water on return. It's not like we're blocking access to our room. Our stateroom is cleaned daily. They can work on it. We just asked the respect our do not disturb - we have children, naps, bedtimes. I think it's fair to not ask them to be working on plumbing in our bathroom at 9pm, especially since we don't have another room to put our children? I completely agree I'd love to simply let them repair it and enjoy. But I'm also paying significant amounts of money to have a vacation with my family, and sadly there is no real resolution NCL can offer - they don't have any other rooms to accommodate us. They cannot seem to fix the problem or don't have the resources to fix the problem. We have given them time to fix the problem (they've probably spent 6 hours in our room over various days where we've had to leave - plus there has likely been time when we haven't been in our room). At this point I actually spoke to Kivanic, he informed us that there are no other rooms that will fit our family. And there is no ETA on resolution. So, with 1.5 days left, after already sailing 8 and giving them day after day to do anything, is compensation not warranted?

On a 10 day cruise, don’t have hot water or pressure for 4 days (now). Allowed maintenance access generously multiple days for hours. Was woken up by maintenance even with do not disturb on yesterday. Since we can shower in the other room, I’d rather enjoy what I can of our vacation than continue to spend hours and hours dealing with it. As such, it is down to compensation since there are no other room offers that will fit our family and according to the latest maintenance there is no fix. Cruise Critic is the best place to ask this question because it’s a community of experienced cruisers who may have had similar issues, and it’s also followed by NCL who can read what their customers are dealing with.

No idea. They’ve attempted to fix it three different times, spending time in the bathroom and hallway outside the room. No idea. Varying pressure too beyond no heat.

Been probably attempted to be fixed three times (6 hours total) over 3 days. We finally asked them to just let us be so we could enjoy our vacation. I have kids that need to nap.

He’s supposed to be the current GM (his picture is up), but I’ve asked multiple supervisors to speak to him or setup a meeting and the answer has been no each time. According to the assistant GM the only option allowed by corporate NCL is the $200 cruise credit.

Thanks. I wonder if it’s because we have children with us? It’s also the stateroom issue - there are no available rooms that fit four.

Have a club balcony room on Escape, been struggling with plumbing and HVAC the entire cruise (along with housekeeeping). Yesterday it finally gave out. No hot water and intermittent AC. Reports of the issues documented almost daily. The only resolution offered by the ship is a $200 ship credit and the ability to shower and use an inside stateroom 4 floors above me (I feel like a college dorm student right now). I respect there may not be other staterooms to move to, but the credit amount in insulting based on what I’m paying per day. I’m definitely not happy. Clearly something more should be offered to make it right but getting any leadership to speak with is nearly impossible. They offered a meeting tomorrow with a manager to discuss. Open to suggestions about what to ask for and how to actually get something comparable with the inconveniences we’ve experienced.