Back in June, 2024 I was contacted by Princess Promotions (PP) with a package offer. We had used Princess Cruises several times so we agreed. We put a deposit down ($3,000 US) and agreed to monthly payments for 14 months. This has turned out to be a big mistake. We were promised many things with the package and since we had planned to take at least two more cruises this seemed ideal. When I went to book our first cruise we were informed that we had to pay off our plan. We had been told that we could use the plan while paying for it. I decided to cancel the plan. I was contacted by PP and told they would mark our file so we could use the plan while paying for it. Since our supposed Cruise advisor was not advising, they also gave us another advisor. In the interim the price had gone up and we were stuck paying about $1,300 more for our Panama Canal cruise. On August 1st the original advisor called to inform us that we had been sold a US plan but we are in Canada so we had to get a new Canadian plan. This would cost us more ($3,400 US) and the terms changed. We agreed and pointed out that we had already paid $3,000 US and asked about getting the money back. We were, by the advisor, that he would make it happen quickly. We are now at August 23rd and despite numerous calls and emails I am still waiting for my refund. I have been promised different things at different times. First it was 7 to 15 days (Passed); then it was 7 to 22 days (Also passed), recently it was that I should get it by August 30th. On August 9th, after all of the false promises and other problems, my wife and I asked to cancel our plan. In Ontario you can do this within 10 days with no issue, Princess obviously don't know this or don't care. As of today (23rd or August) our plan still exists and our trip is still booked. I have taken steps to go around PP and recover my money asking the credit card company to cancel the charges. I am writing this to warn users to be very careful is using PP. Take many notes, hold them to their promises and if they make misleading statements or fail to keep their promises get out. Let others know about your experiences.
