CascadeLakeGirl

Probably too long between ports then. Also, no one makes money when tourists go to Hubbard, only at ports.

That's tough. Yes, Hubbard was a highlight of our cruise.

All went well. They had shuttles to the new ship terminal and then bussed us in nice coaches to Seward. The change was at the behest of the port. The new terminal was supposed to open in June but wasn't ready. They wanted to get at least a few ships in this season. We were the first ship to dock there. Very small town. All in all, it seemed as if everyone was taken care of. When going or coming to Whittier, you need to plan for the wait time to go through the tunnel. This was 35 minutes for us.

Love that. Thank you so much!

Haha! She is a Regents TA so I am happy to hear it's not quite that formal.

Thank you, I did read that but was curious about real experiences. My TA told me to be prepared for gowns and tuxedos. Seemed a bit much for Alaska.

How dressed up do people get on Regents? Alaska seems casual and I hate to over pack.

There will always be challenges. I'm glad things got worked out. I'm looking forward to our cruise on Wednesday!

Agree! While it might quell curiosity, I'm just thankful Regents provided options for those of us with plans to or from Seward.

Yes, I was told something would be forthcoming but only got resolution from contacting Patricia Scheer directly.

Agree! Communication and response was not great. I believe it is their intent to resolve passenger issues but having a plan in place before sending that email would have been much better customer service.

As suggested, I reached out to Patricia. She has indicated that motor coaches will be available in both directions. Passengers may need to reach out individually to reserve a spot. I was appreciative of Patricia's quick response.

None give to date.

Thank you!

I spoke to my Regents contact yesterday and no accommodations offered to date for getting Whittier arriving passengers to Seward. At this point, I have already changed my train tickets but have no place for luggage storage in Whittier.

They have not addressed it for the passengers arriving in Whittier on 9/4. I was told that only passengers who purchased post cruise hotel accommodations were going to be offered transportation from Seward to Whittier. We are still waiting for any type of communication on a Whittier to Seward transportation option but at this point I am quite doubtful.

I have not received any such communication for our cruise ending in Whittier.

I have t received any such communication from Regents. I already cancelled my train from Seward to Anchorage and rebooked. This is what I had asked for in the opposite direction and was told that would not be happening.

Same! Stunned was my feeling. See you 9/4!!

Yes, I understand itinerary may change but not generally starting and ending points.

It affects the 9-4 and 9-11 sailings. It's the people who had other transportation from or to Seward. We are on the 9-4 sailing and had purchased (at the recommendation of Regents) train tickets from Seward to Anchorage. We have had to scramble to rebook and no option for luggage storage for 10 hours while in Whittier. The Whittier depot does not provide this service as the Seward one did. It would have been fairly simple to transport passengers to Seward or arrange luggage transfer/storage from Whittier.

We are in a Grand suite and no accommodations are being made. I am still hopeful Regents will do the right thing. Discussions with our Regents representative have not been fruitful.

We are facing the same issue except our disembarkation port was changed from Seward to Whittier. Leaving us stranded as we had train tickets from Seward to Anchorage. Since Regents was unwilling to transport passengers to original disembarkation port, we were able to switch our train tickets, but it is not the same. No Gold Start service on that train route, no place to store baggage for the day in Whittier as the depot in Whittier does not provide a place for bags prior to departure as the Seward depot does. As of now, Regents has made no effort to accommodate passengers. Pre-cruise planning has not gone well. No real personalized assistance.